Last updated: 30 June 2026
Version: 1.0

Introduction

Euro Lifts respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, request information, make an enquiry, or use our services.

For the purposes of this policy, “Euro Lifts”, “we”, “us” and “our” refers to:

Euro Lifts
Euro House
Unit 31 Sisna Park
Estover
Plymouth
Devon
PL6 7FH

Telephone: 0800 999 1199
Email: info@euro-lifts.co.uk

This policy applies to our website at www.euro-lifts.co.uk and to any personal information you provide to us directly.

Information we collect

We may collect and process different types of personal information depending on how you interact with us.

Personal information you provide to us may include your name, business name, postal address, email address, telephone number, details included in an enquiry form or email, information relating to the service you are interested in, information about a site, property, lift, platform lift, goods lift, service lift or related equipment, and any other information you choose to send to us.

We usually collect this information when you contact us, complete a form on our website, ask for a quotation, request support, arrange a site visit, or communicate with us by phone, email or other methods.

When you visit our website, we may also collect limited technical information. This may include your IP address, browser type and version, device type, operating system, pages visited on our website, how you found our website, approximate location based on technical data, and website usage or performance information.

This technical information helps us keep the website secure, understand how it is used, improve its performance, and make the site more useful for visitors.

Sensitive information

We do not usually ask for sensitive personal information.

However, depending on the nature of your enquiry, you may choose to provide information relating to accessibility needs, mobility requirements, health considerations, or site-specific circumstances.

Where this happens, we will only use that information where it is relevant and necessary to respond to your enquiry, provide advice, arrange a site visit, prepare a quotation, or deliver the service requested.

How we use your information

We may use your personal information to respond to enquiries, provide quotations, arrange site visits, deliver services you have requested, communicate with you about a project, service or contract, provide customer support, manage our relationship with you or your organisation, improve our website and services, keep appropriate business records, meet legal, regulatory, tax, insurance and accounting requirements, and protect our business, website, systems and users from fraud, misuse or security risks.

We will only use your personal information where we have a lawful reason to do so.

Lawful basis for using your information

Under UK data protection law, we must have a lawful basis for using your personal information.

We may rely on contract where we need to use your information to provide a quotation, take steps before entering into a contract, or deliver services under a contract with you or your organisation.

We may rely on legitimate interests where it is necessary for our business, provided your rights and interests do not override those interests. This may include responding to enquiries, managing customer relationships, improving our services, maintaining website security, and keeping appropriate business records.

We may rely on legal obligation where we need to comply with a legal requirement, such as tax, accounting, health and safety, insurance or regulatory obligations.

We may rely on consent where you have clearly agreed to us using your information for a particular purpose, such as certain types of marketing communication or optional cookies. Where we rely on consent, you can withdraw that consent at any time.

Marketing communications

We may contact you with relevant information about our services where you have requested it, where you have given consent, or where we are otherwise allowed to do so under applicable law.

You can ask us to stop sending marketing communications at any time by contacting us using the details in this policy.

We will not sell your personal information to third parties for marketing purposes.

Sharing your information

We do not sell your personal information.

We may share your information where necessary with trusted third parties who help us operate our business and provide our services. This may include website hosting providers, email and IT service providers, professional advisers such as accountants, insurers or legal advisers, payment providers where applicable, subcontractors, suppliers or engineers involved in delivering a requested service, and regulators, authorities or other organisations where required by law.

Where we use third-party service providers, we only share the information they need to provide their service. We expect them to handle personal information securely and only use it for the agreed purpose.

How long we keep your information

We will only keep your personal information for as long as necessary for the purpose it was collected.

This may include keeping information for the length of our relationship with you, for the duration of a project or service, and for a reasonable period afterwards where needed for legal, tax, accounting, insurance, warranty, dispute resolution or record-keeping purposes.

When information is no longer needed, we will delete it, anonymise it, or securely archive it.

How we protect your information

We take appropriate steps to protect personal information from unauthorised access, loss, misuse, alteration or disclosure.

These steps may include secure systems, access controls, password protection, software updates, backups, staff awareness and appropriate technical and organisational measures.

However, no method of transmission over the internet is completely secure. While we do our best to protect your personal information, we cannot guarantee absolute security.

Cookies and website analytics

Our website may use cookies and similar technologies to help the site work properly, improve performance, understand how visitors use the website, and support security.

Some cookies are necessary for the website to function. Others, such as analytics or marketing cookies, may only be used where appropriate consent has been given.

You can control cookies through your browser settings. Where our website uses a cookie banner or cookie management tool, you can also manage your preferences there.

For more information, please see our Cookie Policy.

Links to other websites

Our website may contain links to other websites. We are not responsible for the privacy practices, security or content of those websites.

We recommend that you read the privacy policy of any external website you visit.

International transfers

Some of the systems and service providers we use may process information outside the UK.

Where this happens, we will take appropriate steps to ensure your personal information is protected in accordance with applicable data protection law.

Your rights

Under data protection law, you have rights in relation to your personal information.

These may include the right to ask for a copy of the personal information we hold about you, ask us to correct inaccurate or incomplete information, ask us to delete your information in certain circumstances, ask us to restrict how we use your information, object to certain types of processing, ask for your information to be transferred to another organisation in certain circumstances, and withdraw consent where we rely on consent.

These rights are not absolute and may depend on the reason we are using your information.

To exercise your rights, please contact us using the details below.

Contact us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Euro Lifts
Euro House
Unit 31 Sisna Park
Estover
Plymouth
Devon
PL6 7FH

Telephone: 0800 999 1199
Email: info@euro-lifts.co.uk

Complaints

If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection matters.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services or legal obligations.

The latest version will always be published on our website.